Synopsis

Manual configuration guide for Outlook 2013 (Exchange 2016).

Applicable to

All SyncMyMail hosted Exchange accounts.

Prerequisite

  • You must have a SyncMyMail hosted Exchange 2016 account
  • You must have Outlook 2013

How to

  1. On your desktop, click on Start > Control Panel.
    exch2013_1
  2. Click on the Mail icon to open your Outlook settings.

    Note: if you are using Windows 7, please ignore this step. Instead, go to your (Windows) Control Panel and double-click on Mail.

  3. Click on Show profiles.
  4. Click on Add.
    Ex13_Otlk13_add_profile
  5. Enter a name for your new profile and then click on OK.
    Win8_Otlk13_New_Profile_s
  6. Click on Manual setup or additional server types and then click on Next.
    Ex13_Otlk13_Manual_setup
  7. Click on Microsoft Exchange Server or compatible service and then click on Next.
    Ex13_Otlk13_Exchange_Server
  8. Enter the Manual configuration alias value you can find in your Control Panel in the User Information section (ex: 00000000-0000-0000-0000-000000000000@example.com) in the Microsoft Exchange Server field.
    You may want to copy/paste the information from the Control Panel directly into the server field since it is easy to make an error here.
  9. Enter your email address in the User Name field.
    Win8_Otlk13_Server_Settings_h
  10. Check the box Use Cached Exchange Mode and pull the Mail to keep offline slider bar to All.
    Click on More Settings.
    Win8_Otlk13_Server_Settings_MoreSet
  11. Select the Connection tab and then check the box Connect to Microsoft Exchange using HTTP.
    Click on Exchange Proxy Settings.
    Ex13_Otlk13_Connection
  12. In the Use this URL to connect to my proxy server for Exchange field, enter the webmail value you can find in your Control Panel in the User Information section (webmail14.mycloudmailbox.com).
    Make sure that both On fast networks, connect using HTTP first, then connect using TCP/IP and
    On slow networks, connect using HTTP first, then connect using TCP/IP are selected and
    that the Proxy authentication settings are at Basic Authentication.
    Then, click on OK.
    ex2016step12
  13. Click on Apply and then on OK.
  14. Make sure your email address is in the User Name field and then click on Check Name.
    Win8_Otlk13_Server_Settings_CheckN
  15. Enter your password in the Password field and then click on OK.
    Ex13_Otlk13_Security_password
  16. When Outlook stops loading, the server should have changed as well as your user name. Both should be underlined.
    Click on Next and then click on Finish.
    Win8_Otlk13_Server_Settings_next
  17. Close the Mail screen and open Outlook.
    When you are asked for your password, enter it into the Password field.
    Ex13_Otlk13_Outlook_password
  18. A message box will appear in the lower right of your screen stating that Microsoft Outlook is setting up a local copy of your mailbox. It may be several minutes until all of your data is available.
    Once you see All folders are up to date and Connected to Microsoft Exchange, you can begin using your newly configured Exchange profile.
    Ex13_Otlk13_local_copy