Manual configuration guide for Outlook 2013 (Exchange 2016).

Applicable to

All SyncMyMail hosted Exchange accounts.


  • You must have a SyncMyMail hosted Exchange 2016 account
  • You must have Outlook 2013

How to

  1. On your desktop, click on Start > Control Panel.
  2. Click on the Mail icon to open your Outlook settings.

    Note: if you are using Windows 7, please ignore this step. Instead, go to your (Windows) Control Panel and double-click on Mail.

  3. Click on Show profiles.
  4. Click on Add.
  5. Enter a name for your new profile and then click on OK.
  6. Click on Manual setup or additional server types and then click on Next.
  7. Click on Microsoft Exchange Server or compatible service and then click on Next.
  8. Enter the Manual configuration alias value you can find in your Control Panel in the User Information section (ex: in the Microsoft Exchange Server field.
    You may want to copy/paste the information from the Control Panel directly into the server field since it is easy to make an error here.
  9. Enter your email address in the User Name field.
  10. Check the box Use Cached Exchange Mode and pull the Mail to keep offline slider bar to All.
    Click on More Settings.
  11. Select the Connection tab and then check the box Connect to Microsoft Exchange using HTTP.
    Click on Exchange Proxy Settings.
  12. In the Use this URL to connect to my proxy server for Exchange field, enter the webmail value you can find in your Control Panel in the User Information section (
    Make sure that both On fast networks, connect using HTTP first, then connect using TCP/IP and
    On slow networks, connect using HTTP first, then connect using TCP/IP are selected and
    that the Proxy authentication settings are at Basic Authentication.
    Then, click on OK.
  13. Click on Apply and then on OK.
  14. Make sure your email address is in the User Name field and then click on Check Name.
  15. Enter your password in the Password field and then click on OK.
  16. When Outlook stops loading, the server should have changed as well as your user name. Both should be underlined.
    Click on Next and then click on Finish.
  17. Close the Mail screen and open Outlook.
    When you are asked for your password, enter it into the Password field.
  18. A message box will appear in the lower right of your screen stating that Microsoft Outlook is setting up a local copy of your mailbox. It may be several minutes until all of your data is available.
    Once you see All folders are up to date and Connected to Microsoft Exchange, you can begin using your newly configured Exchange profile.