Synopsis

How to configure ActiveSync on an iPhone running iOS 7 (Exchange 2013).

Applicable to

All SyncMyOffice hosted Exchange 2013 accounts.

Prerequisite

• a SyncMyOffice Exchange 2013 account
• an iPhone with iOS 7 or later

Note: If you have recently updated the firmware on your iPhone, turn off your device and then turn it back on. Failure to do so will not allow you to successfully connect to Exchange with the settings below.

How to

1. In the main screen, select Settings.

iPhone 2013_1

2. Tap on Mail, Contacts, Calendar.

iPhone 2013_2

3. Tap on Add Account.

iPhone 2013_3

4. Select Exchange.

iPhone 2013_4

5. Enter your hosted Exchange email address in the Email field, your SyncMyOffice Exchange account password in the Password field and then tap Next.

iPhone 2013_5

6. Enter the server value you will find in the Control Panel in the User Information section. Below are the details required:
Server: owa.syncmymail.co.za
Domain: should be kept blank
Username: same as your e-mail address

iPhone 2013_6

Add your main email address in the Username field and then press Next.

7. On the next screen, select the information to synchronize with your Exchange account and then press Save.

iPhone 2013_7

8. You will find yourself back to the Mail, Contacts, Calendar default screen. You may adjust your mail settings according to your preferences.

Note: Your iPhone will automatically synchronize the last seven days of emails.
If you need further assistance, please do not hesitate to contact us.
To synchronize older messagers:

1. Select Settings.

iPhone 2013_8

2. Tap Mail, Contacts, Calendar.

iPhone 2013_8b

3. Tap Exchange.

iPhone 2013_8c

4. Press on Mail days to sync.
5. Select from No Limit to 1 Month.

Note: By selecting No Limit, you will synchronize all the messages found in your mailbox.

If you need further assistance, please do not hesitate to contact us.